AI-Driven Employee Engagement — Carolyn Clark // Simpplr

Show Notes

• 01:36
  Understanding employee experience

  Employee experience encompasses all aspects of working life, defining the atmosphere and interactions within an organization. It's about the entirety of daily life within an organization, including the positive and negative aspects of the experience.
• 02:54
  AI's role in employee engagement

  Using AI exclusively for employee engagement and experience lacks the humanity aspect. The ideal approach involves leveraging AI while maintaining human empathy, emotion, and understanding, to enhance context within employee communications.
• 05:37
  Using AI to enhance employee communication

  AI enhances communication by offering insights into how various personas will perceive a message, reducing biases, and fostering empathy. It streamlines tasks like adjusting grammar, tense, and voice, significantly expediting the writing process for communications professionals.
• 08:08
  AI applications at Simpplr

  In Simpplr's intranet, AI functions as an auto-governance engine overseeing content relevance and employs neural search for personalized results. Its passive listening feature constantly tracks employee sentiment, complementing surveys for a holistic view of engagement and attitudes.
• 13:17
  Using AI to analyze employee sentiment and improve communication

  Simpplrs platform analyzes intranet behavioral data to determine whether employee sentiments are positive, negative, or neutral. These signals provide valuable information to communicators and leadership teams, guiding decisions for improved employee satisfaction.
• 15:46
  Leveraging AI for real time employee feedback analysis

  Access to real-time data enables quick reactions to employee sentiments, allowing for instant adjustments to communication or actions based on immediate feedback. This immediacy empowers leaders to address confusion or concerns promptly.
• 19:36
  Enhanced search functionality in employee platforms

  Corporate technology is catching up to consumer tech in search functionality. Smart search is being integrated into employee platforms to unify information from various tools, providing a centralized search experience across multiple applications and speeding up productivity.
• 24:17
  The impact of technology expectations on employee experience

  Employees expect seamless experiences with workplace technology based on rapid advancements in consumer tech. Even if technology flaws aren't the company's fault, poor experiences reflect negatively on the organization, impacting all parts of the employee experience.