Power of training data for digital transformation strategies — John Peebles // Administrate
- Part 1 Power of training data for digital transformation strategies — John Peebles // Administrate
Show Notes
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01:18The importance of learning in digital transformationLearning is behavior modification derived from knowledge. In digital transformation, training and learning drive organizational change.
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02:31The difficulty of behavioral changes within large organizationsOrganizational changes like mergers, acquisitions, strategy shifts, or new product launches demand behavioral adaptation. Changing human behavior becomes even more challenging in complex organizations with large groups of people.
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04:26Challenges in scalable training delivery within multinational corporationsCorporate America predominantly relies on classroom-based training and spreadsheet-driven data management, resulting in data silos. However, Administrate's software resolves scheduling hurdles, centralizes data effectively, and seamlessly integrates it with other business systems,
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07:40Post pandemic training trendsThough the pandemic accelerated virtual training, high-value and job-specific training remain largely in person, especially in industries like manufacturing and medical devices. In addition, software companies are charging more for virtual classroom sessions than in person.
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10:51Factors influencing pricing for online trainingNiche providers charging more for online training often prioritize a polished brand perception and a seamless administrative experience. Studies indicate that a seamless administrative experience is a key determinant in the perceived quality of training.
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13:44Streamlining training management with AdministrateAdministrate streamlines the student experience while significantly reducing the workload for training administrators. It provides training schedulers and coordinators with access to data and time to review the data for meaningful analysis, eliminating manual processes.
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14:23Administrates platform and data accessibilityAccess to a rich API in platforms like Administrate enables seamless data extraction and integration into core business operations. This API-first approach empowers users to leverage the same interface used by engineers, facilitating data input and extraction for informed decision-making.
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15:47Integrations and connectors in AdministrateAdministrate connects to major systems like Salesforce CRM, SAP, Workday, Qualtrics, and SurveyMonkey. These integrations allow selective syncing of important data, empowering training teams to access and modify data without disrupting overall business operations.
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20:43Flexibility in reporting and data integration with AdministrateAdministrate offers an internal reporting engine for operational insights, but also enables seamless integration with external BI platforms. The platform's robust API endpoints allow effortless distribution of reports, facilitating data ingestion into various systems
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23:16Support options for non technical users in AdministrateCustomers can choose to leave all the work to Administrate, but Administrate also offers an integration platform as a service called Workato. Workato plugs into Administrate, enabling drag and drop workflows and automations, allowing users to choose their level of involvement.
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24:11Leveraging Administrate training data for customer retentionForgeRock used training data to reduce surprise churn by surfacing it to their renewals team within Salesforce. By tracking training engagement, they preemptively addressed customer concerns before customers canceled.
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26:42Use cases of AdministrateAdministrate is used by companies selling their training to customers as well as for internal training needs. Administrates training data has also been used to make targeted training interventions.
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30:08Demonstrating the value of L&D investmentsAdministrate enabled Boston Whaler to offer assembly line staff real-time access to training resources, boosting efficiency and minimizing errors. Analyzing training data helped identify course issues, leading to adjustments that reduced turnover and enhanced overall performance.
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33:36Automating training data collection and communicationAdministrate integrates with external survey tools, ensuring data syncs back to the platform for comprehensive analysis. Its communication system allows for automated triggers, sequences, and SMS notifications, enhancing user experience and reducing manual workload significantly.
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36:33Scheduling training at scale using AIAdministrate developed a scheduling system leveraging AI to handle complex training timetables with instructors, meeting rooms, and student paths. The scheduler optimizes resource allocation, suggesting plans that can be fine-tuned by users with decision support.
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40:06Understanding the traveling salesman problemThe traveling salesman problem exemplifies an NP-hard problem in CS, presenting a challenge in determining the most efficient route for a salesperson visiting multiple clients. Due to the exponential rise in variables, exhaustively exploring every option becomes impractical.
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42:22AI and resource allocation in training and schedulingIn optimizing training schedules and resource utilization, various strategies exist depending on different customer needs. To avoid getting stuck in suboptimal solutions, AI can help by introducing randomness and breaking out of those traps to find better solutions.
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45:05Administrate schedulers decision supportAdministrates strength lies in the real-world data its collected from its diverse group of customers. Its scheduler decision support is around 60%-90% accurate, allowing clients to retain decision-making control.
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46:15Administrate and the the fluidity of scheduling trainingHandling unexpected changes in training schedules is the next focus for Administrate. The company is working on a feature that preserves workable schedules while offering options to fill gaps when disruptions occur.
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49:38Elevating training teams for strategic impactEmpowering training teams with the right infrastructure and platform elevates their role within organizations. This ensures a proactive stance rather than a reactive position, enabling significant strategic impact and a seat at the leadership table to drive organizational change.
Quotes
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"According to trainingindustry.com, the largest driver towards the perception of quality of the training that people received was around the administrative experience." - John Peebles
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"We're making the student experience better. But it's the back office administrators experience that also improves. We knock 80 to 90% off the workload that's typically experienced by a training scheduler or coordinator." - John Peebles
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"You must find a platform that has thought long and hard and prioritized this idea of data access. It's got to be a rich API from this vendor if you want to get data in and out." - John Peebles
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"We want to be that computer in Star Wars episode 4 when they start the trench run of the X-fighter, and a computer comes down over the eye, and you know you can the computer, but if you're a Jedi, you may not need to." - John Peebles
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"The reactive position that a lot of training teams and training leaders find themselves in is a strategic mistake. By leveraging the right platform and infrastructure, we can get the training team on the forefront of the business." - John Peebles
Up Next:
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Part 1Power of training data for digital transformation strategies — John Peebles // Administrate
John Peebles, CEO of Administrate, delves into data-driven strategies for transformation. Training leaders and teams often find themselves in a reactive position, rather than at the forefront of organizational change, which is a strategic mistake. However, armed with the right platform and infrastructure, they can proactively drive and lead organizational change, positioning themselves strategically at the forefront of innovation and development. Today, John discusses the power of training data for digital transformation strategies.