Power of training data for digital transformation strategies — John Peebles // Administrate

John Peebles, CEO of Administrate, delves into data-driven strategies for transformation. Training leaders and teams often find themselves in a reactive position, rather than at the forefront of organizational change, which is a strategic mistake. However, armed with the right platform and infrastructure, they can proactively drive and lead organizational change, positioning themselves strategically at the forefront of innovation and development. Today, John discusses the power of training data for digital transformation strategies.
About the speaker

John Peebles

Administrate

 - Administrate

John is CEO at Administrate

  • Part 1 Power of training data for digital transformation strategies — John Peebles // Administrate

Show Notes

  • 01:18
    The importance of learning in digital transformation
    Learning is behavior modification derived from knowledge. In digital transformation, training and learning drive organizational change.
  • 02:31
    The difficulty of behavioral changes within large organizations
    Organizational changes like mergers, acquisitions, strategy shifts, or new product launches demand behavioral adaptation. Changing human behavior becomes even more challenging in complex organizations with large groups of people.
  • 04:26
    Challenges in scalable training delivery within multinational corporations
    Corporate America predominantly relies on classroom-based training and spreadsheet-driven data management, resulting in data silos. However, Administrate's software resolves scheduling hurdles, centralizes data effectively, and seamlessly integrates it with other business systems,
  • 07:40
    Post pandemic training trends
    Though the pandemic accelerated virtual training, high-value and job-specific training remain largely in person, especially in industries like manufacturing and medical devices. In addition, software companies are charging more for virtual classroom sessions than in person.
  • 10:51
    Factors influencing pricing for online training
    Niche providers charging more for online training often prioritize a polished brand perception and a seamless administrative experience. Studies indicate that a seamless administrative experience is a key determinant in the perceived quality of training.
  • 13:44
    Streamlining training management with Administrate
    Administrate streamlines the student experience while significantly reducing the workload for training administrators. It provides training schedulers and coordinators with access to data and time to review the data for meaningful analysis, eliminating manual processes.
  • 14:23
    Administrates platform and data accessibility
    Access to a rich API in platforms like Administrate enables seamless data extraction and integration into core business operations. This API-first approach empowers users to leverage the same interface used by engineers, facilitating data input and extraction for informed decision-making.
  • 15:47
    Integrations and connectors in Administrate
    Administrate connects to major systems like Salesforce CRM, SAP, Workday, Qualtrics, and SurveyMonkey. These integrations allow selective syncing of important data, empowering training teams to access and modify data without disrupting overall business operations.
  • 20:43
    Flexibility in reporting and data integration with Administrate
    Administrate offers an internal reporting engine for operational insights, but also enables seamless integration with external BI platforms. The platform's robust API endpoints allow effortless distribution of reports, facilitating data ingestion into various systems
  • 23:16
    Support options for non technical users in Administrate
    Customers can choose to leave all the work to Administrate, but Administrate also offers an integration platform as a service called Workato. Workato plugs into Administrate, enabling drag and drop workflows and automations, allowing users to choose their level of involvement.
  • 24:11
    Leveraging Administrate training data for customer retention
    ForgeRock used training data to reduce surprise churn by surfacing it to their renewals team within Salesforce. By tracking training engagement, they preemptively addressed customer concerns before customers canceled.
  • 26:42
    Use cases of Administrate
    Administrate is used by companies selling their training to customers as well as for internal training needs. Administrates training data has also been used to make targeted training interventions.
  • 30:08
    Demonstrating the value of L&D investments
    Administrate enabled Boston Whaler to offer assembly line staff real-time access to training resources, boosting efficiency and minimizing errors. Analyzing training data helped identify course issues, leading to adjustments that reduced turnover and enhanced overall performance.
  • 33:36
    Automating training data collection and communication
    Administrate integrates with external survey tools, ensuring data syncs back to the platform for comprehensive analysis. Its communication system allows for automated triggers, sequences, and SMS notifications, enhancing user experience and reducing manual workload significantly.
  • 36:33
    Scheduling training at scale using AI
    Administrate developed a scheduling system leveraging AI to handle complex training timetables with instructors, meeting rooms, and student paths. The scheduler optimizes resource allocation, suggesting plans that can be fine-tuned by users with decision support.
  • 40:06
    Understanding the traveling salesman problem
    The traveling salesman problem exemplifies an NP-hard problem in CS, presenting a challenge in determining the most efficient route for a salesperson visiting multiple clients. Due to the exponential rise in variables, exhaustively exploring every option becomes impractical.
  • 42:22
    AI and resource allocation in training and scheduling
    In optimizing training schedules and resource utilization, various strategies exist depending on different customer needs. To avoid getting stuck in suboptimal solutions, AI can help by introducing randomness and breaking out of those traps to find better solutions.
  • 45:05
    Administrate schedulers decision support
    Administrates strength lies in the real-world data its collected from its diverse group of customers. Its scheduler decision support is around 60%-90% accurate, allowing clients to retain decision-making control.
  • 46:15
    Administrate and the the fluidity of scheduling training
    Handling unexpected changes in training schedules is the next focus for Administrate. The company is working on a feature that preserves workable schedules while offering options to fill gaps when disruptions occur.
  • 49:38
    Elevating training teams for strategic impact
    Empowering training teams with the right infrastructure and platform elevates their role within organizations. This ensures a proactive stance rather than a reactive position, enabling significant strategic impact and a seat at the leadership table to drive organizational change.

Quotes

  • "According to trainingindustry.com, the largest driver towards the perception of quality of the training that people received was around the administrative experience." - John Peebles

  • "We're making the student experience better. But it's the back office administrators experience that also improves. We knock 80 to 90% off the workload that's typically experienced by a training scheduler or coordinator." - John Peebles

  • "You must find a platform that has thought long and hard and prioritized this idea of data access. It's got to be a rich API from this vendor if you want to get data in and out." - John Peebles

  • "We want to be that computer in Star Wars episode 4 when they start the trench run of the X-fighter, and a computer comes down over the eye, and you know you can the computer, but if you're a Jedi, you may not need to." - John Peebles

  • "The reactive position that a lot of training teams and training leaders find themselves in is a strategic mistake. By leveraging the right platform and infrastructure, we can get the training team on the forefront of the business." - John Peebles

  • Part 1 Power of training data for digital transformation strategies — John Peebles // Administrate
About the speaker

John Peebles

Administrate

 - Administrate

John is CEO at Administrate

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    Part 1Power of training data for digital transformation strategies — John Peebles // Administrate

    John Peebles, CEO of Administrate, delves into data-driven strategies for transformation. Training leaders and teams often find themselves in a reactive position, rather than at the forefront of organizational change, which is a strategic mistake. However, armed with the right platform and infrastructure, they can proactively drive and lead organizational change, positioning themselves strategically at the forefront of innovation and development. Today, John discusses the power of training data for digital transformation strategies.