Leveraging data to build learning experiences — Christina Duarte // Intuit
Christina Duarte
Intuit
- Part 1 Leveraging data to build learning experiences — Christina Duarte // Intuit
- Part 2Data Driven L&D Evaluation — Christina Duarte // Intuit
Show Notes
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01:37Challenges in data driven learning and developmentData translation to impactful metrics for business growth is a hurdle in proving the value of learning content. Prioritizing learner feedback and needs from the outset ensures meaningful training delivery and perceived value in their career growth.
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03:03Optimizing survey cadence in training to mitigate fatigue and enhance learner feedbackOffering optional immediate post-training surveys and following up at 30, 60, and 90-day intervals encourages additional feedback without overwhelming learners. Continuous reinforcement and coaching post-training are essential for sustained engagement.
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04:37Survey completion rates for instructor led vs. eLearning trainingInstructor-led training tends to yield higher survey completion rates due to immediate engagement while eLearning surveys often see lower engagement levels. Measuring the data and thinking about it in innovative ways is crucial to ensuring training is effective.
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06:10Best practices for follow up surveys post trainingIntegrate follow-ups into the learner's workflow through internal chat tools and tools they use daily to ensure engagement without disrupting daily tasks. Consider the top three critical questions you need answered, keeping them concise, and send those questions to the learners.
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08:36Utilizing post training discussions for deeper feedback analysisIn-person discussions and follow-up inquiries after training sessions provide open discussions and opportunities for follow-up questions. That way, L&D can understand the root causes of learner feedback and address those.
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10:33Leveraging training data elements to present an accurate story to senior leadershipThis process starts with aligning training goals with business objectives and learner skill gaps. Measuring training application via qualitative and quantitative data delivers an accurate story to senior leadership, guiding necessary pivots for sustained business growth.
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12:03Setting clear training objectives and measurement criteriaAgreeing on clear objectives from the outset reduces potential disputes with stakeholders and decision-makers. Furthermore, it is equally important to define and agree on how the measurement of the training will be carried out from the start.
Quotes
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"Engagement on surveys isnt high because of survey fatigue. Making that initial survey optional, then following up 30, 60, and 90 days after to get any additional feedback while continuing to reinforce training is key." - Christina Duarte
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"You can't have a training event and not reinforce, coach, or add any on-the-job training following it, then expect the learner to know what you're talking about when you send a survey 30 days later." - Christina Duarte
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"The key to follow up after training is having it be within the workflow of the learner. That could be in an internal communication chat or a watercooler-type conversation, and making it quick and to the point." - Christina Duarte
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"You can't send somebody a survey or questions in their workflow and have it be five questions long. Think about the top three things that you need to know, and then send that and then let it go." - Christina Duarte
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"Sometimes as a data-driven individual, it's very easy to see in the data what you want to see and not let the data tell you the story." - Christina Duarte
- Part 1 Leveraging data to build learning experiences — Christina Duarte // Intuit
- Part 2Data Driven L&D Evaluation — Christina Duarte // Intuit
Up Next:
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Part 1Leveraging data to build learning experiences — Christina Duarte // Intuit
Christina Duarte, Group Manager of Sales Learning Operations at Intuit, delves into data-driven learning and development. By understanding data as more than numbers but as a treasure trove of insights, one can unlock a pathway toward creating impactful and tailored learning journeys. Essentially, by taking into account different data sources, we can refine our training programs to ensure they are driving sustained growth for the business. Today, Christina discusses leveraging data to build learning experiences.
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Part 2Data Driven L&D Evaluation — Christina Duarte // Intuit
Christina Duarte, Group Manager of Sales Learning Operations at Intuit, delves into data-driven learning and development. When building learning programs, it's pivotal to rely on pre-training data rather than impulsive decisions. Assessing current team performance and identifying skill gaps are crucial steps in gauging the impact of training initiatives through pre and post-training measurements. Today, Christina discusses data-driven L&D evaluation.
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